process

Incidents happen, and we can and should always learn from them, to be better prepared for the next time things go wrong. A great tool to do that is the post-mortem, it is a process designed to recap the incident, learn from mistakes and improve the system as a result. Basic principles There are some basic principles that can help achieve a good post-mortem process. They are only guidelines and I recommend adapting them to what works best in your organization. [Read More]